All other products are shipped in either polystyrene shippers, or packed with bubble wrap and packing peanuts. All standard 750ml bottles are shipped in polystyrene wine shippers.Any orders over $1,000 will also be subject to a 15% restocking fee.Cancellation requests made after the package has shipped will be refunded minus all original and return shipping costs. Once a package has left the building address changes or hold requests may cause additional delays and may also result in additional shipping fees.You will receive tracking information once a shipping label has been created.If you have time constraints, need a specific delivery date, or need to change to a more convenient address please contact us as soon as possible at call us at 313.882.5420, or leave a note in the “Add Order Note” text box on the cart page prior to checkout.Express options available upon request only. Transit time for continental United States is 1-4 business days.Please use the shipping calculator on the cart page to see the discounted case rates for your zip-code, or rates for various quantities.Please join our email list to stay in the loop on discounts, promos, and free shipping offers on select products.We do not offer free shipping at this time.Some items, due to their size or shape, are not eligible for discounted case rates. Discount applies automatically at checkout, and is dependent on your shipping zip-code. Discounted shipping is available for full case orders of standard size/shape bottles (12, 24, 36 etc.).For items that are unavailable, we will refund those and ship the remainder of your order. If we do not hear from you, we will assume you are OK with the changes and ship accordingly. If you are contacted regarding a vintage change or availability issue, we will leave the order open for a minimum of 7 business days.If you have selected (on the cart page) that you are not OK with vintage changes, we will contact you prior to shipping to inform you of any so that you may either receive a refund, approve the change, or select a comparably priced substitute.This also means that we are not aware of possible vintage changes until we physically receive the product.Orders for liquor products may take up to 7 business days.This may cause some additional delays of 3-5 business days.Please note that some items must be ordered from our supplier at the time you place your purchase.It is readily available with our supplier.All of our products are stored in a temperature-controlled warehousing facility.Once an order is placed, you will receive an email confirming successful placement of that order.If no verification is received within 7 days of our request, the order will be cancelled as fraudulent.Due to being targeted frequently for fraud, we reserve the right to request copies of ID and the credit card used to make the purchase for verification purposes.We accept PayPal and all major credit cards. Payments are typically captured immediately unless flagged as potentially fraudulent.PROCESSING MAY TAKE UP TO 3-5 BUSINESS DAYS.Please let us know if you need your order to be ready by a certain date so that we may expedite processing and arrange for substitutions (with your approval) if necessary. We will hold your order in our climate controlled warehouse for you to pick up at your convenience. Once your order is complete and ready for pickup, you will be contacted.Many of our items are on hand, but some require special ordering and may be delayed by up to 1 week. Orders placed online for in store pickup are not necessarily ready immediately.Pick up is at our Grosse Pointe, MI location ONLY.Local customers may place orders online for in store pickup.If no one is available at the time of delivery, the package will not be left. Adult signature with proof of age verification (government issued ID or passport) is required at time of delivery. ADULT SIGNATURE IS REQUIRED UPON DELIVERY, EVERY TIME, NO EXCEPTIONS.We reserve the right to ask for proof of identity before processing an order. By placing an order through our website, you are representing yourself to us as at least 21 years of age and that the person to whom it is being shipped is at least 21 years of age.
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